Completing the modernization of Northwestern Mutual's eSignature experience across the entire digital ecosystem.
The Context and Role
In 2023, I designed the Signature Center experience for Northwestern Mutual's (NM) client website which provided a new consolidated hub for a client's eSignatures and an overall streamlined digital signing experience. After a successful launch and rollout of the web Signature Center, I was tasked with bringing Signature Center onto NM's mobile app for both iOS and Android.
The Team
Me (Primary Product Designer)
Lindsay Ackerman (Product Designer Lead)
Kyla Bills (Content Solutions)
Will Felton (UX Researcher)
Alexis Burke (Product Manager)
The Problem
The Signature Center experience needs to be adapted to mobile so there can be web-mobile parity in the digital signing experience.
The Solution
